Privacy Policy

Your privacy is important to us. It is ROYAL COLLECTION policy to respect your privacy regarding any information we may collect from you across our website, https://royalcollection.pk/, and other sites we own and operate.

THE INFORMATION WE MAY COLLECT

We may collect and process the following types of personal information:

Personal contact details such as name, title, address, email address and telephone number as part of orders & account signup.
Details of purchases and transactions
Information submitted as part of a survey
Records of correspondence with you by telephone, email, live chat, social media or otherwise
Details of your visits to the website, and information about how your device has interacted with our website, including search and browsing history, the pages accessed and links clicked
Information collected automatically from your device, including IP address, device type, operating system, unique device identification numbers, browser-type, broad geographic location (e.g. country or city-level location) and other technical information

HOW YOUR DATA IS COLLECTED

We collect data from you when you register an account with us, subscribe to marketing communications from us, submit inquiries to us and/or purchase from us. We also collect information that you provide voluntarily to our customer services team, whether in writing, by telephone, email or live chat.

We also collect some information automatically using cookies to improve the shopping experience. By using our website you agree that we can place these types of cookies on your device and access them when you visit the site in the future.

USE OF DATA & INFORMATION

We may collect, hold, use and disclose information for the following purposes and personal information will not be further processed in a manner that is incompatible with these purposes:

To enable you to customize or personalize your experience of our website

To process any transactional or ongoing payments
To fulfill any orders placed with us
To process refunds
To create an account for you
To contact and communicate with you

For analytics, market research, and business development, including to operate and improve our website, associated applications and associated social media platforms
To send you marketing communications such as newsletters and catalogs or provide you with information about our products, offers or services that you request from us, or which we believe may be of interest you. (Please note you can opt out of these at any time: please see ‘Your rights in connection with your data’)
To store information about your preferences to allow us to customize our website and marketing communications according to your interests
For internal record keeping and administrative purposes
To notify you about changes to our service
To obtain and analyze your feedback as part of customer surveys
To handle any disputes which we may have with you
to comply with our legal obligations and resolve any disputes that we may have.

HOW WE SECURE YOUR DATA

We have put in place the necessary and appropriate safeguards and access controls to ensure the security, integrity, and privacy of the information you provide us with. Our website uses a Secure Socket Layer (SSL) encryption which encrypts your information to protect it from unauthorized use.

No payment details are stored on our website. we receive encrypted information needed to verify and authorize your payment and to process your order.

WHO WE MAY SHARE YOUR DATA WITH

We may share some of your data with, or obtain personal information from, the following third parties:

Service providers

Third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web hosting, and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors, and payment systems operators;
sponsors or promoters of any competition we run.

Third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you; and
third parties to collect and process data.

Police or other regulatory or government authority

courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights

YOUR RIGHTS IN CONNECTION WITH YOUR DATA

Choice and consent: By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this privacy policy.

If you are under 16 years of age, you must have and warrant to the extent permitted by law to us, that you have your parent or legal guardian’s permission to access and use the website and they (your parents or guardian) have consented to you providing us with your personal information. You do not have to provide personal information to us, however, if you do not, it may affect your use of this website or the products and/or services offered on or through it

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